Meet your customers wherever they chat — WhatsApp, Instagram, and now Telegram. Parlario brings every channel into one CRM, gives each one its own inbox, turns every conversation into a lead in your sales pipeline, and answers with an AI agent that uses only the knowledge you gave it — tested in an internal Lab before it ever talks to a real customer.
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Phone · Tablet · Laptop
Answer a customer from your phone while you're out, move a deal forward on the tablet between meetings, and review the whole pipeline on your laptop — it's the same Parlario, live on every screen. Add it to your home screen like an app, and get an alert the moment a customer needs a person.
Real Parlario screens with demo data (fictional store and customers).
Reply from the inbox one conversation at a time, with the AI agent's history right there.
Add Parlario to your home screen: its own icon, full screen, no app store.
Push notifications on your phone and computer — and nothing on the lock screen unless you want it.
Meet your customers wherever they chat. WhatsApp, Instagram and Telegram feed one pipeline, one AI agent and one team — and your data is always exportable.
Your number connected in minutes, with an AI agent that answers using your business's own knowledge.
Connect your professional Instagram account and answer DMs with the same AI agent.
Create a bot in @BotFather, paste its token into Parlario, and answer your customers' private chats from your own Telegram Inbox.
Each channel keeps its own focused inbox; everything else is shared, so a lead is a lead wherever the conversation started.
Download your contacts to CSV with each one's source campaign and current pipeline stage.
Campaign attribution, ROAS, reminders, export, and the sales-conversion report by salesperson are available on the Business and Advanced plans. Spoken agent replies use your included AI quota or your own OpenAI key — Gemini and OpenRouter don't support voice yet. Telegram is available on every plan and uses one of its connected-account slots.
The WhatsApp Inbox on the laptop and the Telegram Inbox on the phone — each channel in its own inbox.
Individual Inboxes, One CRM
WhatsApp, Instagram and Telegram each get their own inbox, so your team can work one channel at a time without losing sight of the rest — the menu shows each inbox's unread count. Messages land within seconds, no page refresh needed. See each WhatsApp message's status — sent, delivered, read — and its 24-hour reply window, and hand a conversation to a teammate with one click whenever the AI agent shouldn't keep responding.
Pipeline kanban: drag contacts between stages as the sale progresses.
Sales Pipeline
Every person who messages you for the first time is added to your pipeline on its own (New → In conversation → Interested → Customer → Lost). Drag cards between stages, add notes, and let the agent move a lead forward on its own when it detects buying intent.
AI Agent
Configure its name, tone, instructions, and escalation rules, then give it your business knowledge as question-and-answer pairs or free text. It answers only with that — never inventing — and steps aside for a person when the customer asks, when the agent decides to, or when something goes wrong, on WhatsApp, Instagram and Telegram alike. Bring whichever AI provider you prefer — Parlario is compatible with OpenRouter.
Laboratorio report: 0–100 score and evidence-backed findings per conversation.
What Sets Us Apart
The decided buyer, the price negotiator, the angry customer, the one who asks exactly what the agent doesn't know, the one who demands a human, and the one who types the way real people actually type. All six talk to your real agent inside an internal sandbox that never sends a real message.
An independent AI judge reviews every conversation and gives you a 0–100 readiness score, findings backed by evidence — hallucinations, knowledge gaps, escalation failures, tone — each with a one-click fix, plus a history to track whether you improved after every change. Most AI CRMs ask you to trust blindly — Parlario lets you measure before you risk a real conversation.
Try Laboratorio yourself
Settings → Channels → WhatsApp: your connected number's status; manual mode stays available as an alternative.
Connect Your Channels
With Embedded Signup, you log in with your own Facebook account and connect your WhatsApp Business account in a couple of clicks — built natively into Parlario, no copying or pasting tokens. Already have your own Meta app? Manual mode is still available as an advanced alternative from Settings → Channels → WhatsApp. Instagram connects the same way, from Settings → Channels → Instagram, through Meta's Facebook Login for Business. Already answering from the WhatsApp Business app on your phone? Keep it: connect that same number and reply from the phone or from Parlario, with messages on both sides. Telegram is even simpler: switch it on in Settings → Integrations, create a bot in @BotFather, and paste its token in Settings → Channels → Telegram — no Meta account involved.
Telegram Inbox: the customer's @username, the AI agent's replies and the pipeline stage.
New: Telegram
Switch Telegram on, create a bot in @BotFather and paste its token — that's the whole setup. Your customers' private chats with the bot land in their own Telegram Inbox, answered by the same AI agent, moved through the same pipeline and handled by the same team as WhatsApp and Instagram.
Available on every plan, as one of its connected accounts. Private chats only — a bot can't message someone first, and Parlario doesn't manage groups or channels.
The Routes builder: each step names the one it leads to, and the map draws itself.
Routes — no-code automations
A menu that splits Sales from Support. The questions you ask every new contact. None of that needs an AI deciding each time — it needs the same answer every time. You build it by dragging steps onto a canvas, and while a Route runs your AI Agent stays quiet.
Available on the Business and Advanced plans, on WhatsApp and Telegram.
Every contact is tagged with the Meta Ads campaign they came from.
Meta Ads Attribution
When someone taps a “Click to WhatsApp” ad, Parlario tags their conversation with the ad it came from — a small badge shows up right in the Inbox and on their Contact record, so your team always knows which campaign started the conversation.
Settings → Meta Ads: connect your Pixel and Conversions API token.
Meta Ads (ROAS)
Connect your own Meta Conversions API Pixel and access token from Settings → Meta Ads, and Parlario reports a purchase event the moment a lead moves into a “Won” pipeline stage — no manual event tracking, no separate integration to maintain. That's what lets Ads Manager calculate real ROAS for your WhatsApp campaigns.
Pipeline Reminders
Configure up to 3 automatic template reminders per pipeline stage — the stage itself is the campaign. If a lead sits in “Interested” too long, Parlario nudges it forward with an approved WhatsApp template, so no lead goes cold just because no one remembered to follow up.
Teams & Templates
Bring your whole team into Parlario with multi-user access, and reply faster with approved WhatsApp message templates ready for common replies and follow-ups.
Why Parlario
Parlario is built by Bridgeware Technologies, and it follows the same principle behind every AI system we ship: human oversight and provable safety before automation touches a real customer. Laboratorio isn't a marketing feature bolted on afterward — it's a direct application of the AI Ethics Charter we hold ourselves to on every project.
Parlario is also available as a custom single-tenant application, deployed on your own infrastructure — for businesses with specific data isolation, compliance, or control requirements.
Contact usTeam training, guided onboarding, or a hand picking the right plan for your business.
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